How can we help?

The Basics

Before you start using SelfieSign,

we have some basics to run through.

Is SelfieSign secure?

How do I create an account with SelfieSign?

Can I use SelfieSign for free?

Send Documents

Quick answers on sending a SelfieSign document for signing.

How do I send a SelfieSign document?

How many recipients can I add in a document?

How many documents can I send?

Sign Documents

Find out how to fill in, and add your
signature on a document.

How do I sign my own document?

How do others sent a document sent by me?

How do I download signed documents?

Manage Documents

Learn how to organize, and track
documents you’ve sent and signed.

How do I organize my documents?

How do I track the status of my documents?

How do I create a template in SelfieSign?

Account & Settings

Tips on how to update, and personalize your account and settings.

How do I change my email address?

How do I reset my password?

How do I add recipients to my contact list?

Plan & Billing

Everything you need to know about
your plan, billing history, and invoices.

What payment methods can I accept?

How do I upgrade my SelfieSign plan?

What happens to my documents if I change plans?

Security & Privacy

We adhere to e-signature regulations like GDPR and protect the data of users like you.

How do I download the audit trail of a document?

How does SelfieSign protect my data?

Can anyone else access my files?

Troubleshooting

If you run into errors or issues,
we have the answers.

I am having trouble logging in.

I did not receive an account activation email.

The app is freezing or crashing.

Popular Questions

Is SelfieSign secure?


At SelfieSign, security is our top priority. We make sure your documents and data are safe, secure and private. All traffic on SelfieSign runs on SSL, the most powerful and trusted protocol for secure communications. Your documents are stored in China by Alibaba Cloud and encrypted using AES encryption. You can be sure your data is personal, and stays personal to you.




Are SelfieSign signatures legally binding?


Yes, signatures signed using SelfieSign are legally binding. Your signed documents are enforceable in a court of law as we not only provide a comprehensive action log of each signature, but also a video record of the signing process as evidence.




How do I send a SelfieSign document?


First, log in to your SelfieSign account if you have not already done so.

Step 1: Upload Your Document
In your SelfieSign Home view, click New Document. Next, click Open File to upload a document from your computer, or drag and drop the file.

Step 2: Add Your Recipients
In the Recipient field, enter the recipient’s e-mail address. Step 3: Add Signing Fields
To assign a signature or other field to each recipient, click and drag a field from the right Fields Panel and place it on the document. Then, click Setting Done in the top Navigation Bar.
Step 4: Add Document Name
Keep or change the default document name, and click SEND.




How do I sign my own document?


Sometimes, you just want to sign a document yourself and send it to others.
Step 1: Go to the Home view, and click "Add Documents” Step 2: Upload your document by clicking "Open file” or via drag and drop Step 3: In the Add Recipients view, enter your own e-mail address
Step 4: In the Add Fields view, click and drag a Sign Block (aka a signature field) to place it on the document. Then, click "Setting Done” in the top navigation bar Step 5: Keep the default document name or change it, and click “SIGN BY ME” to sign your name




How long do you store my documents?


SelfieSign will store your documents for at least 10 years as long as you have an account with SelfieSign unless specified otherwise.





SelfieSign安全嗎?


在SelfieSign,安全性是我們的優先考量。我們確保您的文件和資料是安全、保密及私人的。 Selfiesign的伺服器目前放置在中國的阿里雲上,所有的簽署文件,Selfiesign都會透過SSL憑証進行AES加密,並在封裝好的檔案文件加上Hashcode,確保文件及簽名影像的一致性,且未經過任何修改。




使用SelfieSign簽署的簽名具有法律效力嗎?


是的,使用SelfieSign簽署的簽名都具有法律效力。
您的文件在法庭可作為證據,文件的每份簽名我們不僅會提供一個完整的歷史紀錄,還會提供錄製簽署過程的影像。




我要如何寄送電子文件?


首先,若您尚未登入SelfieSign,先登入您的帳戶。

步驟1:上傳您的文件
在您登入SelfieSign後的首頁,點選「新增文件」,然後點選「選擇檔案」上傳您電腦的文件,或是直接拖曳該文件檔案。
步驟2:新增收件人
在收件人的欄位,填寫該收寄人的電子郵件地址。
步驟3:新增簽署欄位
點選位於右側的任何欄位,將其拖曳至左方的文件上,完成後,點選上方的「設定完成」。
步驟4:更改文件名稱
Keep or change the name for the document, and click SEND.保留或更改預設的文件名稱後,點選「寄出」按鈕。




我要如何簽署我的文件?


有時候,您只想自己簽署一份文件,並將寄送給他人。
步驟1:點進「主畫面」頁面後,點選"新增文件"
步驟2:點選"選擇檔案"上傳文件或直接拖曳該文件檔案

步驟3:在「新增文件」頁面,輸入您自己的電子信箱 步驟4:接下來在「新增欄位」的頁面,將"簽名區塊"(簽名欄位)拖曳至文件,並點選上方的"設定完成"
步驟5:保留或更改文件名稱後,點選"由我簽署"來簽署您的名字




SelfieSign會保存我的文件多久?


除非我們另有說明備註,只要您有SelfieSign帳號,我們會保存您的文件至少10年。





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