Question 1

Is SelfieSign secure?

Accepted Answer

At SelfieSign, security is our top priority. We make sure your documents and data are safe, secure and private. All traffic on SelfieSign runs on SSL, the most powerful and trusted protocol for secure communications. Your documents are stored in China by Alibaba Cloud and encrypted using AES encryption. You can be sure your data is personal, and stays personal to you.

Question 2

Are SelfieSign signatures legally binding?

Accepted Answer

Yes, signatures signed using SelfieSign are legally binding. Your signed documents are enforceable in a court of law as we not only provide a comprehensive action log of each signature, but also a video record of the signing process as evidence.

Question 3

How do I send a SelfieSign document?

Accepted Answer

First, log in to your SelfieSign account if you have not already done so.

Step 1: Upload Your Document
In your SelfieSign Home view, click New Document. Next, click Open File to upload a document from your computer, or drag and drop the file.     Step 2: Add Your Recipients
In the Recipient field, enter the recipient’s e-mail address.     Step 3: Add Signing Fields
To assign a signature or other field to each recipient, click and drag a field from the right Fields Panel and place it on the document. Then, click Setting Done in the top Navigation Bar.   Step 4: Add Document Name
Keep or change the default document name, and click SEND.

Question 4

How do I sign my own document?

Accepted Answer

Sometimes, you just want to sign a document yourself and send it to others. 
Step 1: Go to the Home view, and click "Add Documents”     Step 2: Upload your document by clicking "Open file” or via drag and drop     Step 3: In the Add Recipients view, enter your own e-mail address     
Step 4: In the Add Fields view, click and drag a Sign Block (aka a signature field) to place it on the document. Then, click "Setting Done” in the top navigation bar   Step 5: Keep the default document name or change it, and click “SIGN BY ME” to sign your name

Question 5

How long do you store my documents?

Accepted Answer

SelfieSign will store your documents for at least 10 years as long as you have an account with SelfieSign unless specified otherwise.

How can we help?

The Basics

Before you start using SelfieSign,

we have some basics to run through.

Is SelfieSign secure?

How do I create an account with SelfieSign?

Can I use SelfieSign for free?

Send Documents

Quick answers on sending a SelfieSign document for signing.

How do I send a SelfieSign document?

How many recipients can I add in a document?

How many documents can I send?

Sign Documents

Find out how to fill in, and add your signature on a document.

How do I sign my own document?

How do others sent a document sent by me?

How do I download signed documents?

Manage Documents

Learn how to organize, and track documents you’ve sent and signed.

How do I organize my documents?

How do I track the status of my documents?

How do I create a template in SelfieSign?

Account & Settings

Tips on how to update, and personalize your account and settings.

How do I change my email address?

How do I reset my password?

How do I add recipients to my contact list?

Plan & Billing

Everything you need to know about your plan, billing history, and invoices.

What payment methods can I accept?

How do I upgrade my SelfieSign plan?

What happens to my documents if I change plans?

Security & Privacy

We adhere to e-signature regulations like GDPR and protect the data of users like you.

How do I download the audit trail of a document?

How does SelfieSign protect my data?

Can anyone else access my files?

Troubleshooting

If you run into errors or issues, we have the answers.

I am having trouble logging in.

I did not receive an account activation email.

The app is freezing or crashing.

Popular Questions

I still need help…

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Find out how to fill in, and add your
signature on a document.

Learn how to organize, and track
documents you’ve sent and signed.

Everything you need to know about
your plan, billing history, and invoices.

If you run into errors or issues,
we have the answers.