Question 1

How do I sign my own document?

Accepted Answer

Sometimes, you just want to sign a document yourself and send it to others.   
Step 1: Go to the Home view, and click "Add Documents”       Step 2: Upload your document by clicking "Open file” or via drag and drop       Step 3: In the Add Recipients view, enter your own e-mail address      
Step 4: In the Add Fields view, click and drag a Sign Block (aka a signature field) to place it on the document. Then, click "Setting Done” in the top navigation bar     Step 5: Keep the default document name or change it, and click “SIGN BY ME” to sign your name

Question 2

How to turn on my camera to video record my signing process?

Accepted Answer

To turn on your camera, you need to enable it in your device’s settings.  For example, if you’re using Windows PC, first go to your computer’s Settings, click on Privacy and choose Camera to allow apps to access your camera.

Question 3

How do others sign a document sent by me?

Accepted Answer

With SelfieSign, getting signatures on a document is quick and easy.   Step 1: Create a new document by uploading it from your local computer  ​　    Step 2: Specify those who need to sign your document or provide information ​　   
Step 3: For each recipient, add fields to your document to get signatures and other information such as title and date, then click Done   Step 4: Keep the default document name or you can change it, then click SEND.   　
Note: If you are one of the signers, after you send the document, you can open it from the Manage Documents view to sign it.

Question 4

Do I need to have a SelfieSign account to sign the document?

Accepted Answer

No, you do not need an account to sign documents in SelfieSign.  You can easily sign a document after clicking a link sent to you. Once the document has been signed by all signers, a final PDF file will be sent to your inbox.

Question 5

Can I refuse to sign a document?

Accepted Answer

You are not allowed to refuse to sign a document at the moment. 
It is on our list of features to be added. Recipients will be able to reject a document, while senders can filter by the Rejected status to view all documents that have been refused at a glance.

Question 6

How do I access the SelfieSign documents I signed?

Accepted Answer

If you already have a SelfieSign account when signing the documents, go to https://selfiesign.me to log in your account. Next, go to “Manage Documents”, where you can see all of your documents and then filter by status Signed to see those that’ve been signed.   
Note: If you did NOT have a SelfieSign account when signing the documents, go to your inbox to access the final signed documents we’ve sent you.

Question 7

How do I download all the documents I’ve signed?

Accepted Answer

In the “Manage Documents” view, click the arrow of the VIEW button of the document you want to download, and select Download PDF or Download SVS.       A SVS file is a compressed package which can be opened with WinRAR. It consists of the recipients’ signatures, original PDF document, final signed PDF document and more.

Question 8

Can I save my signature for later use?

Accepted Answer

This feature is currently not available. 
One of the benefits of SelfieSign is that it will record the signing process every time you sign a document. 
By doing so, we ensure every document is signed by the person intended, and that the recorded video serves as court-admissible evidence in case of dispute.

Question 9

How do I know who sent me the documents?

Accepted Answer

We currently do not show the names of those who sent you the documents within your SelfieSign account. It is a new feature we are considering.

Question 10

Can I edit an existing signature?

Accepted Answer

If you made a mistake signing or filling out a document, your signature or information cannot be corrected. 
You would need to contact the sender so he or she can void the document, and resend it.

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