Security & Privacy
Does SelfieSign store my or my clients’ signatures no your server?
Your and your clients’ signatures and recorded videos are encrypted and stored on our server. Nobody is allowed to access them without prior written permissions.
How long do you store my documents?
SelfieSign will store your documents for at least 10 years as long as you have an account with SelfieSign unless specified otherwise.
Where can I download the audit trail of a document?
At the moment, the audit trail of your signed document is not available.
However, you can view the action log by opening your document, and clicking History in the left Actions Panel.
Where do you host your server?
Our server is hosted on multiple servers dependng on the location.
Taiwan: Google Cloud Platform (GCP), Singapore: Google Cloud Platform (GCP), Japan Tokyo: Google Cloud Platform (GCP), Germany Frankfurt: Google Cloud Platform (GCP), China: Alibaba Cloud
How does SelfieSign protect my data?
At SelfieSign, the safety of your documents and information are our top priority. Each of your documents is stored behind a firewall, and encrypted using AES 256-bit encryption.
Can anyone else access my files?
No one else has access to your documents except you and your recipients. In specific cases, such as server migration, SelfieSign will contact you to backup your data.
SelfieSign and compliance
We comply industry regulations such as EU’s eIDAS Regulation. You can check out our Trust and Security page for more details.
臺灣：Google Cloud Platform（GCP）、新加坡：Google Cloud Platform（GCP）、日本東京：Google Cloud Platform（GCP）、德國法蘭克福：Google Cloud Platform（GCP）、中國：阿里雲。